Terms of Service

Last updated: 9 June 2026 · Version 1.0

These Terms of Service ("Terms") govern access to and use of the Tradelint service, website, demos, software, outputs and related services.

Tradelint is operated by Mohammed Gariballa, trading as Tradelint ("Tradelint", "we", "us" or "our").

By accessing or using Tradelint, creating an account, submitting a document, using a demo, or agreeing to an order form or pilot, you agree to these Terms on behalf of yourself and, where applicable, the business or organisation you represent ("Customer", "you" or "your"). If you use Tradelint on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

Tradelint is a business-to-business service. It is not intended for personal, household or consumer use.

1. The service

Tradelint is a data-quality and goods-description review tool for freight forwarders, customs teams, importers, exporters and logistics businesses.

The service may allow you to upload, forward or submit commercial invoices or shipment documents. Tradelint may then extract line-item data, identify goods-description issues, check descriptions against relevant stop-word or compliance logic, generate suggested rewritten descriptions, produce CSV or structured outputs, and provide related review workflows or notifications.

The exact features available to you may depend on your plan, pilot, order form, configuration or agreed workflow.

2. What the service is not

Tradelint does not file Entry Summary Declarations, customs declarations, import declarations, export declarations or any other regulatory filing on your behalf.

Tradelint does not transmit data to customs authorities, carriers, port systems or government systems unless this is expressly agreed in writing as part of a future service.

Tradelint is not a customs broker, freight forwarder, carrier, declarant, importer of record, exporter of record, legal adviser, tax adviser or customs adviser.

The service assists with data quality and workflow only. It does not replace your own compliance checks, professional judgement, customs procedures, legal advice, tariff classification process or filing obligations.

4. AI-generated and automated output

Tradelint uses automated systems, including AI tools, to extract information, identify potential issues and generate suggested goods descriptions, classification candidates, reasoning notes or related outputs.

AI-generated and automated outputs may be inaccurate, incomplete, outdated, unsuitable for your specific consignment, or based on incorrect or incomplete source documents. They are suggestions only and are not determinations, legal advice, customs advice or guaranteed compliant descriptions.

You must independently review and approve all output before using it. We do not warrant that any suggested description, HS-code candidate, classification suggestion, CSV output, reasoning note or compliance flag is correct, complete or suitable for submission.

5. Demo, beta and pilot use

Any free demo, trial, beta, pilot or proof-of-concept version of Tradelint is provided for evaluation only unless we agree otherwise in writing.

Demo or trial output may be unreviewed, incomplete, rate-limited, watermarked, delayed, withdrawn or changed at any time. You must not rely on demo, trial or beta output for live customs, carrier or regulatory submissions without your own independent review and correction.

We may suspend, limit or withdraw demo, trial, beta or pilot access at any time.

6. Customer documents and your responsibilities

You are responsible for the documents, data and instructions you submit to Tradelint. You must ensure that:

• you have the right and authority to submit the documents and data to us;
• the documents and data are accurate, complete and lawful to process;
• you have any required consents, notices, permissions and lawful bases for personal data included in the documents;
• you do not submit malicious files, unlawful material or data you are not authorised to process;
• you do not submit special-category personal data, criminal-offence data or children's data unless expressly agreed with us in writing; and
• you comply with all applicable customs, sanctions, export-control, import-control, tax, anti-bribery and trade-compliance laws.

7. Acceptable use

You must not:

• use Tradelint unlawfully or in a way that harms, disrupts or overloads the service;
• attempt to gain unauthorised access to any system, account, data or network;
• reverse-engineer, copy, scrape, benchmark for competitive purposes or attempt to recreate the service except where permitted by law;
• use Tradelint to develop, train or improve a competing product or service;
• remove or obscure proprietary notices;
• upload malware or attempt to bypass security controls;
• misrepresent Tradelint output as a customs ruling, official determination, legal advice or guaranteed filing result; or
• use the service for goods, parties or transactions that are unlawful, sanctioned or prohibited.

We may suspend or restrict access if we reasonably believe that you have breached this clause, created a security risk, failed to pay fees, or used the service in a way that may expose Tradelint, you or others to legal, regulatory or operational risk.

8. Accounts and authorised users

You are responsible for all activity under your account and for ensuring that your users comply with these Terms. You must keep login details secure and notify us promptly if you suspect unauthorised access or misuse.

You must ensure that only authorised personnel access the service and that access is removed when no longer required.

9. Fees, billing and taxes

Fees are as set out in your order form, proposal, pilot agreement, invoice, pricing page or other written agreement with us.

Unless stated otherwise, fees are payable in advance, are non-refundable except where required by law or expressly agreed in writing, and are exclusive of VAT and other taxes where applicable.

If Tradelint is not VAT-registered, VAT will not be charged. If Tradelint becomes VAT-registered, VAT may be charged where required by law.

You must pay undisputed invoices by the due date stated on the invoice or, if no due date is stated, within 14 days of the invoice date. We may suspend access for overdue amounts after giving reasonable notice.

10. Order forms and priority

If we agree a separate order form, pilot agreement, statement of work, Data Processing Agreement or other written agreement with you, that document forms part of these Terms.

If there is a conflict, the following order of priority applies unless expressly stated otherwise: signed order form or pilot agreement, Data Processing Agreement, these Terms, then the Privacy Notice.

11. Data protection

Each party will comply with applicable data-protection laws.

For personal data contained in customer invoices, shipment documents and related files submitted by or on behalf of you, you are normally the controller and Tradelint is normally the processor. We process that data to provide the service and in accordance with your documented instructions, these Terms, our Privacy Notice and any applicable Data Processing Agreement.

For account, website, demo, billing, support, marketing, security and business-contact data, Tradelint may act as controller as described in our Privacy Notice.

12. Security

We will use reasonable technical and organisational measures designed to protect customer documents and personal data against unauthorised access, loss, misuse and disclosure.

No system can be guaranteed to be completely secure. You remain responsible for securing your own systems, email accounts, devices, user access, source documents and downstream filing processes.

13. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, commercial, pricing, operational, customer, supplier, document and security information.

Each party must keep the other party's confidential information confidential, use it only for the purposes of these Terms, and protect it with reasonable care. Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law or a regulator.

14. Intellectual property

You retain ownership of the documents, data and materials you submit to Tradelint.

Subject to your payment of applicable fees and compliance with these Terms, you may use Tradelint outputs for your internal business, logistics, customs, compliance and operational purposes.

Tradelint and its licensors retain all rights in the service, software, workflows, models, prompts, templates, methods, interface, code, documentation, know-how, trade marks, branding and other intellectual property. No rights are granted except as expressly set out in these Terms.

If you provide feedback, suggestions or improvement ideas, we may use them without restriction or obligation to you.

15. Service availability and changes

We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free or always-available access unless a separate written service-level agreement applies.

We may change, improve, suspend, limit or discontinue features from time to time. We will try to give reasonable notice of material changes that negatively affect paid customers where practical.

The service may depend on third-party providers, including cloud, email, database, AI and workflow providers. We are not responsible for third-party outages, delays or failures outside our reasonable control.

16. Warranties and disclaimer

We will provide the service with reasonable skill and care.

Except as expressly stated in these Terms, and to the maximum extent permitted by law, Tradelint and all outputs are provided "as is" and "as available" without warranties, representations or guarantees of any kind, whether express or implied.

We do not warrant that the service or any output will be accurate, complete, uninterrupted, error-free, compliant for your specific consignment, accepted by any carrier or authority, or suitable for submission without your review.

17. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the paragraph above, Tradelint will not be liable for:

• loss of profit, revenue, business, goodwill, anticipated savings or opportunity;
• business interruption;
• loss, corruption or replacement of data, except to the extent caused by our breach of these Terms;
• customs penalties, regulatory penalties, fines, duty assessments, tax assessments, shipment delays, missed sailings, holds, inspections, seizures, storage costs, demurrage, detention, carrier charges or similar trade-compliance consequences arising from declarations, filings or operational decisions made by you or your agents;
• indirect, special or consequential loss; or
• loss caused by incomplete, inaccurate or unlawful source documents submitted by you.

Subject to the first paragraph of this clause, our total aggregate liability arising out of or in connection with Tradelint, these Terms, any order form, and any output is limited to:

• for paid services: the fees you paid to Tradelint for the service giving rise to the claim in the 12 months before the event giving rise to the claim; or
• for free demos, trials or beta use: £100.

18. Indemnity

You will indemnify and hold Tradelint harmless from and against claims, losses, liabilities, damages, penalties, costs and expenses arising from or related to:

• your documents, data, declarations, filings, submissions or operational decisions;
• your use of, modification of, reliance on or submission of Tradelint output;
• your breach of these Terms;
• your breach of applicable customs, trade, sanctions, import, export, tax or data-protection laws; or
• your unauthorised submission of third-party data or documents.

This indemnity does not apply to the extent the claim is caused by Tradelint's breach of these Terms.

19. Term, cancellation and termination

These Terms apply from the date you first access or use Tradelint and continue while you use the service or have an active account, pilot, subscription or order form.

Either party may terminate a monthly subscription on 30 days' written notice unless a different term is agreed in writing. Fixed-term pilots or subscriptions continue for the agreed term unless terminated earlier in accordance with these Terms or the relevant order form.

We may suspend or terminate access immediately if you materially breach these Terms, fail to pay undisputed fees, create a security or legal risk, misuse the service, or become subject to insolvency or similar proceedings.

On termination, your right to use the service ends. We will handle customer data in accordance with our Privacy Notice, any applicable Data Processing Agreement and any retention or deletion terms agreed with you.

Clauses intended to survive termination will continue, including clauses on customer responsibility, AI output, fees owed, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, data protection, governing law and dispute resolution.

20. Notices and contact

You can contact us at support@tradelint.co.uk.

Legal or formal notices should be sent by email to support@tradelint.co.uk and, where required, by post to:

[BUSINESS CONTACT ADDRESS]

We may contact you using the email address associated with your account, order form, demo request or customer relationship.

21. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when this version took effect.

For material changes that negatively affect paid customers, we will provide reasonable notice where practical. Continued use of Tradelint after updated Terms take effect means you accept the updated Terms.

22. General

Neither party is responsible for failure or delay caused by events outside its reasonable control.

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms as part of a business transfer, reorganisation, sale of assets or change in business structure.

These Terms do not create a partnership, joint venture, employment relationship, agency relationship, customs agency appointment, freight-forwarding appointment or broker relationship between you and Tradelint.

If any part of these Terms is found invalid or unenforceable, the rest will continue in effect. A failure to enforce a term is not a waiver of that term.

These Terms, together with any order form, pilot agreement, Data Processing Agreement and documents expressly incorporated by reference, form the entire agreement between you and Tradelint regarding the service.

23. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction.

24. Contact

For support, commercial or legal questions, contact support@tradelint.co.uk.