Terms of Service
These terms govern use of the Tradelint service provided by [TRADELINT LEGAL ENTITY NAME], company number [COMPANY NUMBER], registered at [REGISTERED ADDRESS] ("Tradelint", "we"). By using the service you ("the Customer") agree to these terms.
1. The service
Tradelint is a data-quality tool for freight forwarders. You forward a commercial invoice; we identify goods descriptions that breach the EU ICS2 stop-word rules, generate suggested compliant rewrites (with human review for flagged items), and return a CSV you can upload to your own ENS filing system.
2. What the service is not
Tradelint does not file Entry Summary Declarations on your behalf, does not transmit data to customs authorities or carriers, and is not a customs broker, freight forwarder, or legal/customs adviser. It assists with goods-description data quality only.
3. Your responsibility as declarant
You remain solely responsible for the accuracy, completeness, and lawful submission of every ENS declaration you file. Tradelint's output is advisory input to your own process. You are responsible for reviewing it, exercising your own professional judgement, and approving each description before use. Nothing Tradelint produces transfers customs, declarant, or filing responsibility from you to us.
4. AI-generated content
Suggested descriptions and HS-code candidates are generated by an automated AI system and may contain errors or omissions. They are suggestions, not determinations. For paid (non-demo) use, flagged items are routed to your team for approval before a production CSV is generated; you must review them. We do not warrant that any suggested description or HS code is correct, complete, or compliant for your specific consignment.
5. Demo use
The free demo produces an unreviewed output for evaluation only. It must not be relied upon or submitted to any customs authority without your own independent review and correction. The demo may be rate-limited or withdrawn at any time.
6. Acceptable use
You agree to submit only invoices you are authorised to process, not to use the service unlawfully, not to attempt to disrupt or reverse-engineer it, and not to submit malicious files. We may suspend access for breach of this clause.
7. Fees, pilots and billing
Fees are as set out in your order or on our pricing page, billed monthly in advance, exclusive of VAT. Pilots are charged as agreed (e.g. a fixed pilot fee, creditable against the first month if you continue). Either party may terminate a subscription on 30 days' written notice. Fees already paid are non-refundable except where required by law.
8. Data protection
Each party will comply with applicable data-protection law. For personal data within invoices you send us, you are the controller and we are the processor; our processing is governed by our Data Processing Agreement, available on request, which forms part of these terms. See our Privacy Notice.
9. Warranties & disclaimer
We provide the service with reasonable skill and care. Otherwise, to the maximum extent permitted by law, the service and all output are provided "as is" without further warranties, express or implied, including any implied warranty that output will be error-free, uninterrupted, or fit for ENS submission without your review.
10. Limitation of liability
Nothing in these terms limits liability that cannot lawfully be limited (including death or personal injury caused by negligence, or fraud). Subject to that: we are not liable for indirect or consequential loss, loss of profit, customs penalties, fines, shipment delays, holds, or seizures arising from declarations you file; and our total aggregate liability arising out of or in connection with the service is limited to the fees you paid in the [12] months before the event giving rise to the claim.
11. Indemnity
You will indemnify us against claims arising from your use of the output, your ENS filings, or your breach of these terms, except to the extent caused by our breach.
12. Confidentiality
Each party will keep the other's confidential information confidential and use it only to perform these terms.
13. Term & termination
These terms apply while you use the service. On termination we stop processing and handle your data in line with the retention periods in our Privacy Notice. Clauses 3, 4, 9, 10, 11 and 12 survive termination.
14. Changes
We may update these terms; we will give reasonable notice of material changes. Continued use after changes take effect constitutes acceptance.
15. Governing law
These terms are governed by the laws of [England and Wales], and the courts of [England and Wales] have exclusive jurisdiction.